Order After 6 PM Will Be Delivered Next Day X

Terms and Condition

Terms and Conditions;

Ritufal is the licensed owner of the brand Ritufal and the website ritufal.com (”The Site”) from Ritufal. As a visitor to the Site/ Customer, you are advised to please read the Terms & Conditions carefully. By accessing the services provided by the Site you agree to the terms provided in this Terms & Conditions document.

Personal Information;

As part of the registration process on the Site, Ritufal may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address, etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.


Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited

Account & Registration Obligations;

All shoppers have to register and log in to place orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt-out either by unsubscribing to "My Account" or by contacting customer service. 


All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate daily some of the commodities and fresh food prices do change daily. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer;

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction that defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and will deny access to them or cancel any orders placed by them.

Return & Refunds;

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if for some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the returned product which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.


What is the delivery time of Ritufal?

Any order placed after 12 noon will be delivered the next day in the slot chosen by you Delivery Time Line 1-2 Days. For example, if you place the order before noon you can choose from either 4:30 pm to 7:00 pm or 7:30 pm to 10 pm slot. But, if the order is placed after noon you will receive it the next day in the slot chosen by you.


Return and Cancellation Policy for Ritufal

Thank you for shopping at Ritual. We strive to provide you with a seamless and enjoyable shopping experience. Please review our Return and Cancellation Policy to understand your rights and responsibilities as a customer.

1. Returns:

1.1 Eligibility:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • The return must be initiated within 5-7 days of the purchase date.
  • Items ineligible for return include perishable goods, personalized items, and gift cards.

1.2 Return Process:

  • To initiate a return, please contact our customer support team with your order number and details of the item you wish to return.
  • Our customer support team will guide you through the return process, providing you with a return authorization and shipping instructions.

1.3 Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.

2. Cancellations:

2.1 Order Cancellation:

  • You may request to cancel your order within 24 hours of purchase. Please contact our customer support team at ritufal.com/contacts with your order number to initiate the cancellation process.
  • If the cancellation request is made after the 24-hour window, we cannot guarantee that your order will be canceled, and you may be subject to our standard return policy.

2.2 Refunds for Cancellations:

  • If your order is successfully canceled within the specified time frame, a full refund will be processed to your original method of payment within 5-7 business days.

3. Exchanges:

  • We currently do not offer exchanges. If you need a different item, color, or size, please initiate a return for the unwanted item and place a new order for the desired item.

4. Contact Information:

  • If you have any questions or concerns regarding our Return and Cancellation Policy, please contact us

Note: Ritual reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Ritufal!