Return Policy

Thank you for shopping with Ritufal. We want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand the terms and conditions of returning items.

1. Eligibility for Return

• 1.1 To be eligible for a return, the item must be unused and in the same condition that you received it.
• 1.2 The item must be in the original packaging.
• 1.3 The return must be initiated within 3-4 days of the purchase date.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Health and personal care items

3. Return Process

• 3.1 To initiate a return, please contact our customer support.
• 3.2 Our customer support team will guide you through the process.
• 3.3 Please securely package the item and include a copy of the packing slip or order confirmation.
• 3.4 Ship the item to the address provided by customer support.

4. Refunds

• 4.1 Once your return is received and inspected, we will notify you by email.
• 4.2 If approved, a refund will be processed to your original method of payment within 6-7 days.

5. Exchange

If you would like to exchange an item, please contact our customer support. We will provide details on how to return the original item and receive the replacement.

6. Shipping Costs

Unless the return is due to a defect or an error on our part, you will be responsible for paying the shipping costs for returning the item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support immediately. We will provide a replacement or refund as necessary.

8. Changes to Return Policy

Ritufal reserves the right to modify or amend this Return Policy at any time. Any changes will be effective immediately upon posting on the Ritufal app.

Contact Us

If you have any questions about our Return Policy, please contact us.

By using the Ritufal app, you agree to comply with and be bound by this Return Policy.